My package says delivered but I did not receive it

If your tracking says delivered but you cannot find the package, please check:

• mailbox
• front door
• side door
• parcel locker
• reception/front desk
• neighbors or household members

Sometimes carriers mark packages as delivered a little early. In some cases, the package may still arrive within 24-48 hours.

If you still cannot find the package after checking the above, please contact us here:

Contact support